Terms of
Service

Acceptance of Terms

By accessing or using the website besenledlight.com ("Site"), requesting a quotation, placing a purchase order, or entering into any commercial relationship with Besenled ("Company," "we," "us," or "our"), you ("Client," "Buyer," or "Partner") acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), together with our Privacy Policy and any applicable project agreements.

If you do not agree to these Terms, you must not use this Site or engage our services. These Terms apply to all visitors, registered users, B2B buyers, OEM partners, distributors, contractors, and any other party that interacts with Besenled through this Site or direct communication.

Scope of Services

Besenled provides B2B lighting manufacturing and project partnership services through besenledlight.com, including but not limited to:

• LED strip lights, linear lights, and architectural lighting products
• Commercial indoor lighting: panels, troffers, downlights, and retrofit kits
• Smart lighting control systems: DALI, DALI-2, 0-10V, Wi-Fi, Zigbee, and sensor-integrated solutions
• BMS integration support and system specification consultation
• Architectural outdoor lighting: wall packs, canopy, bollard, and façade systems
• Commercial solar lighting for campus, signage, and public projects
• OEM/ODM manufacturing, custom design, sample production, and logistics coordination

Industrial-specific products (explosion-proof fixtures, ATEX/IECEx certified products, heavy-duty MRO) are handled exclusively through besenled.com. Inquiries of this nature received through besenledlight.com will be redirected accordingly.

Eligibility

This Site is intended exclusively for business-to-business (B2B) use. By engaging with Besenled, you represent and warrant that:

• You are a legal business entity, contractor, developer, distributor, specifier, or authorized procurement representative
• You have the authority to enter into binding commercial agreements on behalf of your organization
• You are at least 18 years of age and legally competent to contract
• Your use of this Site and purchase of our products complies with applicable laws in your jurisdiction

Besenled reserves the right to decline service to any party that does not meet these eligibility criteria or whose intent is inconsistent with our B2B operating model.

Orders & Quotations

All quotations issued by Besenled are valid for 30 calendar days from the date of issue unless otherwise specified in writing. Prices, lead times, and availability are subject to change after this validity period.

A purchase order ("PO") becomes binding upon written confirmation from Besenled (email or signed PI accepted). Besenled reserves the right to decline any order at its discretion, including but not limited to cases of supply constraints, compliance concerns, or incomplete specification.

Order modifications or cancellations requested after production commencement may incur costs proportional to materials consumed, tooling invested, and labor performed. Besenled will provide a cost assessment prior to confirming any mid-production changes.

Payment Terms

Unless otherwise agreed in a signed commercial agreement or project contract, standard payment terms are:

• Standard Orders: 30% deposit upon PO confirmation; 70% balance prior to shipment
• Samples: Full payment in advance (sample cost may be credited toward the first production order)
• Long-term Partners: Net 30/60 terms may be offered upon completion of credit review and execution of a partnership agreement

Accepted payment methods include T/T (bank wire transfer), LC (letter of credit for orders exceeding agreed thresholds), Western Union, and other methods as mutually agreed. All invoices are issued in USD unless otherwise specified.

Late payments may result in order hold, shipment delay, or suspension of service. Besenled reserves the right to charge interest on overdue balances at a rate of 1.5% per month or the maximum permitted by law, whichever is lower.

Shipping & Delivery

Besenled ships internationally from our manufacturing facility in China. Standard lead times are as follows:

Default shipping terms are EXW (Ex-Works) or FOB (Shenzhen/Guangzhou) unless otherwise negotiated. CIF or DDP terms may be available upon request and mutual agreement.

Risk of loss or damage to goods transfers to the Buyer at the point defined by the agreed Incoterms. Besenled is not liable for delays caused by customs clearance, port congestion, force majeure events, or third-party carrier issues beyond our reasonable control.

All shipments are coordinated with the Buyer's designated freight agent or Besenled's recommended logistics partner. Insurance is the Buyer's responsibility unless CIF or DDP terms are agreed.

Warranty

Besenled warrants its products against defects in materials and workmanship under normal use and installation conditions:

• Standard Commercial Products: 3-year limited warranty from date of shipment
• Core SKUs (LED strips, panels, linear): Up to 5-year warranty on selected product lines (as specified in product datasheets)
• Smart Control Modules: 2-year warranty unless extended coverage is specified in the project contract

The warranty does not cover: damage resulting from improper installation or wiring, use outside rated specifications (voltage, temperature, IP rating), physical damage, unauthorized modification, use in environments not consistent with product ratings, or normal wear and lumen depreciation within L70 performance specifications.

Warranty claims must be submitted in writing to sales10@besenled.com with photographic or video evidence, batch number, purchase order reference, and description of the defect. Besenled will assess and respond within 5 business days.

Remedies under warranty are limited to repair, replacement of defective units, or credit toward future orders -- at Besenled's discretion. Besenled does not cover third-party installation, labor, or consequential costs associated with warranty replacement.

Returns & Claims

All returns require a Return Merchandise Authorization (RMA) issued by Besenled prior to shipment. Unauthorized returns will not be accepted or credited.

Visible shipping damage or quantity discrepancies must be reported within 7 calendar days of confirmed delivery, supported by photographic evidence and carrier documentation. Claims submitted beyond this window may not be eligible for remedy.

Quality defects identified after installation must be reported within the applicable warranty period. Custom OEM products and special-order items are non-returnable unless a confirmed manufacturing defect is substantiated.

Returned goods must be shipped in original or equivalent protective packaging. Besenled is not responsible for goods damaged in transit during a return shipment. Return shipping costs are the Buyer's responsibility unless the defect is confirmed as Besenled's manufacturing error.

OEM/ODM Terms

Besenled supports full OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) partnerships for distributors, contractors, and regional lighting brands. The following terms apply to all OEM/ODM engagements:

• Specifications: All customization parameters (CCT, dimensions, wattage, logo, packaging, firmware) must be finalized and approved in writing prior to production
• Tooling & Setup Fees: Non-refundable tooling or mold fees apply where custom mechanical or optical tooling is required; fees are disclosed in the project quotation
• Sample Approval: Pre-production samples are provided for Buyer approval before mass production commences; written approval required
• Exclusivity: Territorial or product exclusivity requires a separate written agreement with defined minimum annual purchase commitments
• Branding Rights: Besenled grants a limited, non-transferable license to use Besenled-manufactured products under the Buyer's brand; underlying product IP remains with Besenled

Intellectual Property

All content on besenledlight.com -- including text, images, product designs, datasheets, technical drawings, software, trademarks, and the "Besenled" brand name -- is the exclusive intellectual property of Besenled or its licensors and is protected under applicable copyright, trademark, and trade secret laws.

You may not reproduce, distribute, modify, reverse-engineer, create derivative works from, or commercially exploit any Besenled IP without prior written consent. Datasheets and technical documents are provided solely for the purpose of evaluating and specifying Besenled products for legitimate commercial projects.

If you submit design briefs, technical requirements, or artwork to Besenled for OEM/ODM purposes, you warrant that you have all rights to those materials and grant Besenled a limited license to use them solely for fulfilling your order.

Confidentiality

Both parties acknowledge that in the course of a business relationship, each may receive confidential information from the other, including pricing, product roadmaps, technical designs, client lists, and business strategies ("Confidential Information").

Each party agrees to: (a) keep Confidential Information strictly confidential; (b) use it only for the purpose of fulfilling obligations under these Terms; (c) not disclose it to third parties without prior written consent; and (d) apply at least the same standard of care as it uses to protect its own confidential information, but no less than reasonable care.

These obligations survive termination of the business relationship for a period of 3 years. A separate Non-Disclosure Agreement (NDA) may be executed upon request for engagements involving sensitive product development or exclusivity arrangements.

Limitation of Liability

To the fullest extent permitted by applicable law, Besenled's total cumulative liability to the Buyer -- whether arising in contract, tort, negligence, warranty, or otherwise -- shall not exceed the total amount paid by the Buyer for the specific order giving rise to the claim in the preceding 12 months.

Besenled shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, loss of business, project delays, third-party claims, or costs of substitute products, even if Besenled has been advised of the possibility of such damages.

Besenled makes no representation that products will comply with local building codes, electrical regulations, or environmental requirements in the Buyer's jurisdiction. The Buyer is solely responsible for verifying product suitability for its intended installation environment and ensuring compliance with all applicable local laws and standards.

Regulatory Compliance

Besenled manufactures products in compliance with international standards including CE, CB, RoHS, FCC, UL, and DLC, among others, depending on the product line and export market. Certifications applicable to specific SKUs are listed in product datasheets and are available upon request.

Market-specific certifications (e.g., ETL, SAA, UKCA) may require additional processing time and fees. The Buyer is responsible for communicating certification requirements at the time of quotation. Besenled cannot guarantee that all products carry all certifications for all markets.

Import duties, taxes, customs clearance costs, and regulatory approvals in the destination country are the Buyer's sole responsibility. Besenled will provide accurate documentation to facilitate customs clearance but does not guarantee specific customs outcomes.

Termination

Either party may terminate an ongoing partnership agreement with 30 days written notice, provided no active purchase orders are pending fulfillment.

Besenled may suspend or terminate a Buyer's access to services immediately and without notice if: (a) the Buyer fails to make payment when due; (b) the Buyer breaches any material term of these Terms; (c) the Buyer engages in fraudulent, deceptive, or unlawful conduct; or (d) continuing the relationship would expose Besenled to legal, reputational, or financial risk.

Upon termination, all outstanding payment obligations remain due and payable. Sections covering Confidentiality, Intellectual Property, Limitation of Liability, and Governing Law survive any termination of these Terms.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

In the event of a dispute arising from or in connection with these Terms or any commercial transaction with Besenled, the parties shall first attempt to resolve the matter through good-faith negotiation within 30 days of written notice of the dispute.

If negotiation fails, disputes shall be submitted to binding arbitration under the rules of the China International Economic and Trade Arbitration Commission (CIETAC) in Shenzhen, China. The language of arbitration shall be English. The arbitral award shall be final and binding on both parties.

Notwithstanding the above, either party may seek emergency injunctive or equitable relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration.

Changes to These Terms

Besenled reserves the right to update or modify these Terms at any time. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of this Site or submission of purchase orders after changes are posted constitutes acceptance of the revised Terms.

For active long-term partnership agreements, material changes to these Terms will be communicated via email to the registered contact on file at least 14 days prior to taking effect.

We recommend reviewing these Terms periodically. For any questions about a specific revision, please contact us at the details provided below.