Warranty
Policy
During the warranty period, if any problem arises, we will make every effort to provide you with satisfactory services. To ensure you receive your full product warranty benefits, please read the following parts carefully.
Warranty Period
The warranty period for master device is 12-36 months (1-3 years) from the date of delivery.
Warranty Range
All products are sold by Besen. Within the warranty period, all defective products must be returned to the factory to be repaired or replaced.
Warranty Policies
Repair & Calibration
For failures caused during normal use, we follow manufacturing procedures to carry out thorough cleaning, testing, calibration, repair, and restoration to factory parameters.
Repair Timeline
The repair duration depends on the extent of damage. The maintenance period is a goal, not a binding promise -- certain special products may not apply to the standard maintenance period.
Replacement Rights
For products requiring replacement within the warranty period, Besen will replace them with products of the same specifications. Replacement products carry the same warranty rights as the originals.
What Is Not Covered
The cost of wearing parts is not covered under the warranty.
Failures caused by physical damage or improper operation are excluded.
Damage resulting from unauthorized modifications or attempted self-repair is not covered.
Damage caused by lightning, natural disasters, or other man-made events is excluded from warranty coverage.
Have a warranty claim or question?
Our team responds within 24 hours on business days.