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FAQ

First please let us know what product do you need, then tell us the model number, you can contact us by the contact form or send us email. After confirm the specification of the led light you need, the PI will be sent. Once you done the payment, we will arrange shipping the goods.

For sample is 1-3 days will shipping,bulk order around 7-10days according item and quantity. (the factory practical production schedule shall prevail?

We are supply 1-2meter free sample for standard item,the freight cost need to be collected (for custom item need pay the cost of goods)

Yes,we are direct factory have more than 1000 staff in the first production and QC line,We have 3 extruding machines,4 plastic injection machines,5 SMT machine, 1 reflow soldering and other machine lines.

2-3 years warranty. during the grarantee period,we will send new lights with new order for small quantity.For defective batch products,we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

You can use Western Union, which has a lower fee, or PayPal if you can accept a slightly higher fee, but please note that for new customers, we only accept the 30% T/T of the payment, or if you have been with us for years and run into cash flow pressure, we do offer OA credit.

Refunds are are accept in 30days for quality problem, But not accept refound for customized products, which we charge in advance because the products need to be made from custom material, brand loge, can’t refound because sales are not good.

Depends on whether you want to do customization your smart product and system or not, and also depends on the speed of customs clearance and logistics, but we can guarantee to ship normal items in less than 3 business days, and we have customers in Singapore who received the goods in less than 1 weeks.

It does happen that if the led light you offer is too complex for your needs (like design your own shade or size s), we may able to manufacture it too, BESEN has 12 years of experience in the industry, we have far more resources than others, and we can help you find the corresponding manufacturer.

Of course, but it is better to wait until the epidemic subsides. Now we support using ZOOM for online factory inspection.

Since we have an independent Engineer team(10+ members), we accept all forms of customization, you just give us ideas or even just a word, and we can manufacture your ideal lamp from high quality standard.

The material of our led light are from Cree led chip, Meanwell or Philip driver, Sanan led chip, Smart product use high technology support control box , we do die-casting aluminum, and high standard smart product. We can also make any designs for you according to your needs.

In a word, China has a much better industry chain. There may be wholesalers of LED light and other smart product in India, Vietnam and Malaysia, but BESEN can guarantee that our prices can be on par with theirs and our service far exceeds your expectations.

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